Customer Service Manager

Overview

As a Customer Service Manager at B&M Retail in Cowley, you will lead the cash office and checkout area, ensuring exceptional service for B&M's customers. This full-time role requires flexibility in your working pattern.

Responsibilities include:

• Driving your team to deliver personable, polite, and prompt service in the checkout area.
• Acting as a role model by displaying exceptional service.
• Being highly visible and approachable to customers and colleagues.
• Coaching colleagues to demonstrate the appropriate skills in the checkout area.
• Ensuring compliance with company stock control procedures.
• Maintaining the security of company property, cash, and stock.
• Contributing to a fun workplace environment.

About You:

Ideal candidates will be enthusiastic and driven team players with a passion for retail. Essential qualifications include:

• Experience managing a small to medium-sized team in a fast-paced retail environment.
• Strong numerical and problem-solving skills.
• A flexible approach and a 'can do' attitude.
• The ability to think on your feet.

Why B&M?

B&M is one of the fastest-growing retailers in the UK with over 720 stores and ambitious plans for new openings. Joining B&M means becoming part of an extraordinary journey with endless possibilities for personal growth.

What B&M Offer:

• Job stability with a clear career progression path.
• Amazing on-the-job training.
• 10% store discount across all B&M and Heron Foods stores.
• Access to exclusive colleague benefits, including retailer discounts.
• Wellbeing support through B&M's Employee Assistance Programme.
• A stable and permanent 40-hour contract.

Ready to join the B&M journey? B&M's roles are popular and don't last long, so apply now!

B&M Retail is an equal opportunity employer committed to creating an inclusive environment.