Hospitality Assistant

Overview

Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as Baxterstorey's stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, Baxterstorey believe that every interaction is an opportunity to create a lasting impression, which is why Baxterstorey’re looking for a who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, Baxterstorey is excited to open Baxterstorey's doors to individuals who share Baxterstorey's passion for exceptional experiences and creating unforgettable moments.

Responsibilities

• Provide exceptional service to Baxterstorey's guests
• Successfully participate in the delivery of all food and beverage services
• Take part in the setup of all hospitality meetings and events
• Nurture and support new colleagues
• Adhere to all company policies and departmental procedures
• Liaise with key personnel in all necessary areas to ensure the provision of food and service is consistent and in line with menu/standards set by the managers
• Deal effectively and courteously with guest requests and refer them to the line manager if necessary

Qualifications

• Friendly, outgoing personality; a people person
• Great work ethic and an even greater smile
• Good listening and verbal communication skills
• Customer-focused with a passion for offering outstanding service
• Perpetuates company philosophy and culture
• Works according to the BaxterStorey core values
• Thrives in a collaborative and inclusive team environment
• Good memory and attention to detail
• Strong communication and interpersonal skills
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry
• Some knowledge of food safety and sanitation practices

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on Baxterstorey's HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

For almost 20 years, Baxterstorey have created beautiful spaces, exciting menus, and friendly teams in various locations, ensuring every customer receives the hospitality experience they deserve. Baxterstorey need the brightest and the best to join Baxterstorey to make this all possible. Baxterstorey's drive and belief in Baxterstorey's people mean that Baxterstorey always strive to supercharge Baxterstorey's team’s careers, with learning front and center of your experience working with Baxterstorey.

BaxterStorey Values:

• ALWAYS VISIONARY: Baxterstorey strive for better, never settle, and lead the way.
• WHOLEHEARTEDLY POSITIVE: Baxterstorey radiate Baxterstorey's love for what Baxterstorey do through Baxterstorey's food and people.
• CREATIVELY COLLABORATIVE: Baxterstorey embrace Baxterstorey's differences to push creativity.
• FOREVER CONSCIOUS: Baxterstorey work as a team to protect the planet and support local communities.

Join Baxterstorey and be part of the food revolution!