Assistant Reception Manager

Overview

5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. 5 Hertford Street's aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.

5 Hertford Street is currently looking for an to join 5 Hertford Street's Reception Team.

Additional Benefits

• 33 days holiday per year (including bank holidays)
• Birthday day off
• Discounted gym membership with GymFlex
• Monthly well-being days with 5 Hertford Street's Masseuse, Reflexologist, and Chiropodist
• Private medical insurance with AXA
• Private dental insurance with Bupa
• Workplace nursery scheme
• Cycle to Work Scheme
• Employee Assistance Programme – Hospitality Action
• Access to a company doctor
• Eyecare & specs vouchers
• In-house industry training
• Sponsored social events
• Recommend a friend bonus of £750
• Staff Accommodation (subject to availability)
• Online retail discounts
• Free English Classes
• Freshly prepared meals whilst on duty

Responsibilities

• Ensuring the smooth and efficient running of the reception area at all times.
• Supervising the team and ensuring the highest standard of customer service is upheld at all times.
• To uphold the rules of the club while engaging with members in a friendly, professional manner.

Experience & Qualifications

• Significant experience in a similar position is essential.
• Experience of working in a luxury boutique hotel, restaurant, or private member’s club.
• Ability to demonstrate and instill exceptional customer service standards.

Working Hours

Please note the working hours for this role are on a rota basis, 5 days out of 6 from Monday - Saturday. The role requires flexibility to work any 9-hour shift across the operating hours of 7am and 3am. The club is closed on Sundays, Bank Holidays, and throughout Christmas each year.

If you feel that you have the experience and skills to join 5 Hertford Street as Assistant Reception Manager at 5 Hertford Street, please submit your up-to-date CV along with a covering letter.