Agent Shops and Stations

Overview

Flix SE're looking for a motivated and driven Agent Shops and Stations (On-site) (m/f/d) who will help Flix SE shape Flix SE's team, drive the company to the next level, and have the most direct influence on Flix SE's success.

Your Tasks – Paint the world green

1. Customer support:

• Be the face of Flix SE's brand in the UK's busiest coach station;
• Represent FlixBus UK to Flix SE's growing customer base and support Flix SE in becoming the UK's largest coach network.
• Play a part in every customer's experience with Flix SE, by assisting them with a smooth start to their journey.
• Provide help and advice to existing & potential customers with any ticketing queries.
• Be the voice on the ground for FlixBus in regard to operational updates, cancellations, or delays.
• Sell tickets and upsell Flix addons to passengers in the station.

2. Departure checks:

• Provide Flix SE's Flix Drivers with support in providing a great customer experience through carrying out ticket checks & check-ins.
• You will be able to directly influence the quality & performance of the customer journey through carrying out audits & quality checks of the vehicles before they depart.

3. Situation management:

• Be a key player in developing Flix SE's partnership with the TFL coach station staff, by coordinating live departures and supporting in the smooth flow of passengers through the station.
• Be the guiding mind in response to incidents, cancellations and delays that occur, to ensure Flix SE's customers are fully informed & are able to continue with their journey as smoothly as possible.

Your Profile – Ready to hop on board

• You love providing great customer service.
• Ability to deal with difficult situations whilst remaining professional at all times.
• Excellent communication skills.
• Flix SE provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00.
• You thrive in high pressure, fast moving and dynamic environments.
• You are proactive, motivated, autonomous and have a desire to grow with a business.
• You have experience of working in a customer-facing role.
• You are able to prioritize key tasks and make decisions quickly on sometimes limited information.

Flix SE's Perks – More than just a job

• You have an impact. With innovation and smart technology, Flix SE is creating the easiest way to travel.
• Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere.
• Travelling is Flix SE's passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
• Teamwork makes the dream work. Flix SE's FlixTeam has people from over 80 different nations.
• Flix SE're not only green in color. Flix SE’re building for the long term, protecting Flix SE's planet.
• Your well-being is important to Flix SE. Flix SE provide competitive paid time off and mental health support.

Want to rewrite the history of mobility with Flix SE? Then join Flix SE's ride. Flix SE're excited to hear from you! Flix SE recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, Flix SE still encourage you to apply.