Customer Engagement Adviser - Full-time
The Cambridge Building SocietyOverview
Locations available - Bury St Edmunds
The Cambridge provides a safe place for savings and helps people have a home. The team are all guardians of The Cambridge, and The Cambridge Building Society strive to keep it great for future generations.
An awesome brand to work for
The Cambridge is a well-renowned local brand, deeply caring about The Cambridge Building Society's team members, customers, and the communities The Cambridge Building Society serve. The Cambridge Building Society's team members take pride in working here.
Learning and development
The Cambridge Building Society support The Cambridge Building Society's team members' learning and personal development to create a loyal and knowledgeable workforce, empowered to deliver excellent customer experiences.
Commitment to the community
The Cambridge Building Society actively participate in The Cambridge Building Society's communities, collaborating with charities and community groups to make a difference.
About the Role
Are you passionate about providing excellent customer service? Join The Cambridge Building Society's branch network!
As a Customer Engagement Adviser, you will build excellent relationships with The Cambridge Building Society's customers, taking pride in providing that personal touch which leads to great customer outcomes. You will also learn about The Cambridge Building Society's products and services to recommend them effectively.
Salary and Working Hours:
Basic salary of £22,620.00 FTE, working Monday to Friday (36.25 hours per week), plus a minimum of 26 Saturdays per year, enhancing your pay by £1,986.14.
The Cambridge Building Society provide a dedicated training plan, allowing salary progression up to £27,000 through skill development.
Responsibilities:
- Welcoming customers into the branch
- Handling cash and account queries
- Understanding customer needs for accurate service
- Completing account transactions
- Responding to customer communications via various channels
- Following compliance regulations
- Collaborating within a small team
Qualifications:
- Minimum of 4 GCSEs including English and Maths at grade A*-C/4-9 or equivalent
- Ability to work in a dynamic team
- Quick learner with a can-do attitude
- Passion for customer service and attention to detail
Benefits:
- Sharing in Success bonus (discretionary)
- Annual holiday – 23 days plus Bank holidays, with additional options
- Vitality private health care
- Medicash cashback for services
- Beneficial staff mortgage rate
- Group pension scheme
- Support for learning and personal development
- Opportunities for career progression
Join The Cambridge Building Society's thriving independent mutual, where your contribution will benefit The Cambridge Building Society's customers.
