Conceirge GLL

Overview

GLL is looking for a Customer Service Advisor. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.

As Customer Service Advisor, you'll enjoy making a difference to every person who walks through Greenwich Leisure Limited's centres.

Greenwich Leisure Limited's Customer Service Advisors respond to enquiries converting them into memberships. You'll answer the phone, deal with transactions, handle queries and even go out into the community on outreach projects.

What you need:

• A can-do attitude
• A real focus on customer service
• Passion and personality
• Knowledge of health and safety
• Be a great team player
• Good IT, literacy, numerical and communication skills
• Some experience of administration
• Cash handling

What you’ll do:

• Being the first point of call for customers
• Answer incoming calls to the centre
• Deal with transactions including setting up direct debits
• Dealing with membership enquiries including selling memberships
• Deliver first-class customer service
• Answer customer queries
• Setting up equipment
• Be a key support to your team on a daily basis.

As a charitable social enterprise owned by its staff, GLL has a great range of benefits:

• A Values driven organisation
• Learning & development to support career development
• Good Pension schemes
• Discounted gym membership for you and your partner
• Industry leading rates of pay
• Opportunity to join the GLL Society and have a say in how Greenwich Leisure Limited is run
• Exclusive discounts on Greenwich Leisure Limited's villas in Portugal
• Health assurance
• Career pathways, professional development are just the start
• Discounts across thousands of retailers
• 25% off Red Letter Days
• 25% off Buy A Gift
• 20% off GLL spa experience treatments
• Ride to work scheme
• Free eye tests and discounted glasses

Passionate about seeing Greenwich Leisure Limited's communities thrive, Greenwich Leisure Limited invest back into Greenwich Leisure Limited's facilities, projects and people.