Contract Renewal Adviser

Overview

As Johnson Controls will be providing full training, Johnson Controls is open to candidates with varying backgrounds. If you are a great communicator, customer orientated, a team player, and willing to learn then you could possess the skills needed to succeed in this position.

What you will do:

Johnson Controls's renewals team liaise with Johnson Controls's existing customer base to ensure contracts remain active and the necessary documents are created and delivered. This role will also require close working relationships with internal Service Managers, General Managers, and support staff at all levels. You will also create quotes for customers and build a strong relationship with the small customer base.

How you will do it:

• Conduct outbound calls to secure purchase orders from existing customers.
• Answer inbound calls from internal departments and customers.
• Qualify, identify, and convert all leads for quoted works.
• Respond to all customer requirements promptly, efficiently and in a professional manner.
• Document all calls, and actions taken on Salesforce.

What Johnson Controls look for:

Required:

• Excellent verbal and written communication skills.
• Ability to work with customers and provide a customer first experience.
• Must be personable, willing to learn and be a team player.
• Be able to work to targets and KPI’s and manage own workload.
• Computer literate - to be able to use outlook, word, excel, and internal systems (training will be provided on these).

Preferred:

• Experience working in customer facing roles, in areas such as retail, hospitality, call centre, helpdesk, sales and customer services.
• Knowledge or experience in B2B Sales or the HVAC and Fire and Security industry would be an advantage.

Johnson Controls's Culture:

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Johnson Controls's hardworking people empower Johnson Controls, and Johnson Controls believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.

Johnson Controls believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, Johnson Controls will be one of the most desirable places to work.