Customer Service Assistant

Overview

Job Description:

Chelmsford City Council is committed to providing excellent waste and recycling services to Chelmsford City Council's community. Chelmsford City Council is currently seeking a dedicated and enthusiastic Customer Service Assistant to join Chelmsford City Council's team. If you have a passion for helping others and possess the skills necessary to deliver outstanding customer service, Chelmsford City Council want to hear from you!

Responsibilities:

• Provide a high level of customer service via phone, online, and face-to-face interactions.
• Address enquiries and concerns promptly and professionally.
• Perform administrative tasks, including data entry and record keeping.
• Process payments and handle financial transactions.
• Listen actively to customers to fully understand their needs and issues.
• Demonstrate empathy and patience while remaining calm under pressure.
• Utilize effective conflict resolution skills, especially in challenging situations.

Requirements:

• Experience in customer service or a related field.
• Strong communication skills.
• Ability to handle stressful situations with professionalism.
• Skills in data entry and record management.

Salary and Benefits:

Salary ranges from £23,298 to £24,546 per annum, with additional benefits offered as part of the employment package.

Working Hours:

This position requires 37 hours of work per week.

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment. The Council's Safer Recruitment process includes pre-employment vetting, safeguarding training, obtaining references, and compliance with the Disclosure and Barring Service process.