Customer Service Advisor GLL

Overview

GLL is looking for a Customer Service Advisor at Talacre Community Sports Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.

As Customer Service Advisor, you'll enjoy making a difference to every person who walks through Greenwich Leisure Limited's centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.

Greenwich Leisure Limited's Customer Service Advisors respond to enquiries converting them into memberships. Customer Service Advisors are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring Greenwich Leisure Limited's customer service level is at the highest level at all times.

What you need:

• A can-do attitude
• A real focus on customer service.
• Passion and personality
• Knowledge of health and safety
• Be a great team player
• Good IT, literacy, numerical and communication skills
• Some experience of administration
• Cash handling

What you’ll do:

• Being the first point of call for customers
• Answer incoming calls to the centre
• Deal with transactions including setting up direct debits and cash handling
• Dealing with membership enquiries including selling memberships to customers
• Deliver first-class customer service
• Answer customer queries
• Setting up equipment
• Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.

Benefits:

• A Values driven organisation
• Learning & development to support career development
• Good Pension schemes
• Discounted gym membership for you and your partner.
• Industry leading rates of pay
• Health assurance
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, Greenwich Leisure Limited provide training with practical and theory elements too.
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off Buy A Gift
• 20% off GLL spa experience treatments and associated products.
• Ride to work scheme
• Free eye tests and discounted glasses