Customer Service Centre Specialist

Overview

Overview

As a Customer Service Centre Specialist, your primary role will be to manage customers’ accounts internally, ensuring a fast and accurate turnaround of quotations and orders. You'll build close relationships with key individuals across IMI Precision Engineering's customer base to maintain high levels of satisfaction.

Main Responsibilities:

• Process customer orders and quotations accurately and promptly.
• Resolve customer complaints and identify opportunities to enhance service levels.
• Establish and maintain sales relationships with customers and key contacts.
• Understand strategic business challenges and prioritize critical opportunities.
• Coordinate activities with all functions that the customer interacts with.
• Maintain agreed systems and procedures to align with overall company strategies.
• Support the external sales team and utilize CRM tools as directed.

Qualifications and Experience:

• Experience in supply chain customer service and internal account management.
• Able to operate in a high-volume manufacturing or technology environment.
• Proven success in sales/customer service with a focus on maximizing value and margin.
• Skills in account management and driving business growth.

Leadership Behaviours:

• Passionate about continuous learning and development.
• Strong interpersonal and influencing skills.
• Ability to engage with all organizational levels under pressure.
• Credible with peers, demonstrating added value.
• Innovative and strategic thinker.