Customer Service Manager

Overview

Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? Well, look no further.

B&M is currently recruiting for a Customer Service Manager to join B&M's store team in Mile Cross Lane, Norwich. This is a full-time role and being flexible with your working pattern will be essential.

About the Role

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for B&M's customers. Your key responsibilities will include:

• Drive your team to deliver personable, polite and prompt service in the checkout area.
• Act as a role model, displaying exceptional service to B&M's customers.
• Be highly visible and approachable to customers and your colleagues.
• Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area.
• Ensure compliance with company stock control procedures within the appropriate timelines.
• Ensure company property, cash and stock are secure at all times.
• Play a vital part in continuing to make B&M's stores a fun place to work!

About You

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service. It is essential that applicants have the following:

• Experience of managing a small to medium sized team, in a fast-paced retail environment.
• Strong numerical and problem-solving skills.
• A flexible approach and a ‘can do’ attitude.
• The ability to think on your feet.

Why B&M?

At B&M, B&M’re not just any retailer. B&M’re one of the fastest-growing in the UK, with over 720 stores and an exciting plan for new openings in 2024. Joining B&M means you can be a part of an extraordinary journey. But it’s not just B&M's rapid expansion that sets B&M apart; it’s B&M's unwavering commitment to B&M's people. B&M's growth is huge and is showing no signs of slowing down, and with that, the possibilities for you are endless!

What B&M Offer:

• Job stability and a clear path for your career progression and internal development.
• Amazing on-the-job training.
• 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy!
• Access to B&M's exclusive colleague benefits portal, including discounts for retailers, hospitality and more.
• Wellbeing support & guidance through B&M's Employee Assistance Programme.
• A stable & permanent 40-hour contract.

Ready to join the B&M journey and excel in your career? B&M's roles don’t tend to be around for long, so apply now to avoid disappointment!

B&M Retail are an equal opportunity employer. B&M is committed to creating an inclusive and diverse environment for all colleagues.