Customer Service Officer

Overview

Job Overview

As a Customer Service Officer, you will play a crucial role in providing exceptional service to HCA Healthcare UK's patients. You will manage customer inquiries and concerns via telephone and email, ensuring a high standard of service is maintained.

Responsibilities

• Answer patient calls in a professional manner, handling around 70 calls a day.
• Maintain strong working relationships with customers and colleagues.
• Process card payments through the online payment gateway.
• Refer problematic accounts to the Customer Service Senior for further action.
• Respond to patient queries within a 48-hour timeframe.
• Review and process daily patient statements.

Qualifications

The ideal candidate will possess:

• Demonstrable customer service experience.
• Strong interpersonal skills (written and verbal).
• Ability to work collaboratively in a team environment.
• High level of enthusiasm and a proactive attitude.
• Computer literacy.
• Problem-solving skills.

Benefits

• 25 days holiday each year (plus bank holidays), with options to buy or sell leave.
• Private Healthcare Insurance.
• Private pension contributions increasing with service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discounts across facilities.
• Access to a comprehensive range of health and lifestyle benefits.
• Discounts with over 800 major retailers.

Diversity and Inclusion

HCA Healthcare UK is committed to creating an inclusive environment where everyone can thrive. HCA Healthcare UK welcome flexible working arrangements to accommodate individual needs.