Customer Service Representative - Immediate Start, For Students

Overview

Company: Capita Pensions Solutions

Job Description: As a Customer Service Representative, you will be joining a dynamic pensions team, focusing on delivering exceptional service.

Responsibilities

• Handle a high volume of inbound calls from pension members and their beneficiaries.
• Manage queries efficiently after comprehensive training.
• Work collaboratively with your Team Manager to develop skills in a fast-paced environment.
• Participate in virtual training to become adept at managing calls.

Essential Qualifications

• Proven customer service or call centre experience.
• Excellent telephone manner and ability to build rapport.
• Strong problem-solving skills and attention to detail.
• Knowledge of pensions is a plus but not mandatory.

About Capita Pensions Solutions

Capita is a leading UK pension firm, serving over 600 schemes and 6 million members. Capita offer a wide range of services including pensions administration and member communications.

Benefits

• Competitive salary of £22,542 per annum.
• 23 days holiday, increasing to 27, with options to buy more.
• Discounted insurance policies and company-matched pension.
• Life assurance and generous parental leave policies.
• Employee discounts on various services.

Work Arrangement

This is a remote position, allowing for flexibility while ensuring that you have the resources and support needed to succeed.