Customer Service Representative, Student, Full-time

Overview

Join KeolisAmey Metrolink's team at Keolis Amey Metrolink (KAM), the largest light rail network in the UK!

As a Customer Service Representative, you'll provide excellent customer care to passengers while ensuring fair payment through ticket checking and assisting with crowd control at events. This position requires a flexible approach to shift patterns, including weekends and evenings.

Key Responsibilities:

• Check tickets and passes to ensure compliance.
• Be a visible presence to deter anti-social behaviour.
• Assist with customer care and signposting during events.

What You'll Bring:

• Excellent customer service skills and adaptability to changing situations.
• Strong written and verbal communication abilities.
• Confidence in handling difficult situations under pressure.

What KeolisAmey Metrolink Offer:

• Annual salary of £24,629.
• Permanent, full-time contract (37.5 hours/week).
• Free tram travel for all colleagues and a sponsored pass for a family member.
• 25 days holiday plus bank holidays, with options to purchase more.
• Flexible working options to support work-life balance.
• Discounts at major retailers.
• Family-friendly policies, including enhanced maternity and paternity pay.
• Wellbeing support and career development opportunities.

KAM values diversity and encourages applicants from all backgrounds. KeolisAmey Metrolink aim to create an inclusive environment where everyone feels valued and empowered.

To support your success in KeolisAmey Metrolink's recruitment process, please inform KeolisAmey Metrolink if you require any adjustments or assistance.

KAM has been evolving since 1992, expanding to 103km of track with 99 stops and 147 trams, aiming to serve 52 million passengers annually.