Carecall Team Leader - Immediate Start, No Experience Necessary

Overview

Stockport Homes Group is a values-driven organization committed to Stockport Homes Group's mission of ‘One team, transforming lives’. Working for Stockport Homes Group means making a difference to the lives of vulnerable individuals in Stockport every day, and being part of a thriving and forward-looking organization that prides itself on being a great place to work.

Stockport Homes Group have a vacancy for a Carecall Team Leader, responsible for assisting in the management of Stockport Homes Group's 24/7 Carecall Service. This role provides a high-quality falls response service that meets Stockport Homes Group's customers’ needs, allowing them to remain living independently in their own homes. Alongside the Operations Manager, you will secure new business, engage with team members, and achieve optimal outcomes for Stockport Homes Group's customers.

Main Responsibilities:

• Line management responsibility for a team of Carecall Officers.
• Prioritize increasing the client base and identify marketing opportunities.
• Ensure service compliance with the TSA Quality Standards Framework.
• Work innovatively to improve the Carecall service.
• Develop technology-enabled care offerings in line with industry developments.
• Collaborate effectively with in-house teams and external agencies for customer benefit.

Candidate Requirements:

Stockport Homes Group seek a candidate with previous experience working with vulnerable individuals in a supportive role. Essential skills include:

• Passion, self-motivation, persistence, and determination.
• Robust IT skills for effective caseload management.
• Experience in accurate recording of customer interventions.
• A driving license and access to a vehicle.

About Stockport Homes Group:

SKylight, established in 2018 as the charitable arm of Stockport Homes Group, focuses on benefiting the community through various initiatives, including:

• Furniture recycling.
• Providing accommodation and intensive support to the homeless.
• Affordable holiday clubs for local children.
• A network of community stores called Pantries.

Stockport Homes Group is an equal opportunities employer, encouraging applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

At Stockport Homes Group, Stockport Homes Group believe everyone has the right to be their true self at work, in line with Stockport Homes Group's values. Stockport Homes Group appreciate the strength Stockport Homes Group gain from Stockport Homes Group's diverse teams, which contribute to Stockport Homes Group's inclusive culture and represent the communities Stockport Homes Group serve.