Dental Receptionist

Overview

The Smiles Studio is looking for a receptionist who is well presented, organised and friendly with the skillset to enhance The Smiles Studio's patient’s experience. The Smiles Studio will offer full training, so dental experience is not essential, but the correct attitude is vital.

Reception duties include dealing with patients both face to face and over the phone, managing appointments and contributing to the overall smooth running of the practice.

Summary of job role:

• Meeting and greeting patients, providing a great first impression
• Booking and amending appointments, answering the phone, updating patient records
• Supporting the Practice Manager and clinical team with the smooth running of the practice
• Making patients aware of dental services and offers
• Handling payments
• Liaising with other dental professionals, referral practices and laboratories
• Accessing sensitive information whilst maintaining patient confidentiality
• Maintaining stock and ordering supplies

The ideal candidate will have:

• Ability to keep calm and professional in a fast paced environment
• The ability to be organised, multitask and work under pressure
• Excellent telephone manner
• Previous administration or reception experience
• Personable, positive and enthusiastic with a great customer focus
• Efficient with Microsoft Word, Excel and Outlook
• Previous knowledge of SOE/Exact computer system would be advantageous.
• Strong communication and organisation skills
• Well presented, reliable, and supportive

Candidate requirements:

The ideal candidate will have front desk reception experience or previous experience of working in a dental practice. A DBS check and references will be required upon commencing employment.

• Ability to travel to the Lymington branch as needed (required)

License / Certification:

• Driving license (preferred)

Benefits:

• Free onsite parking at The Smiles Studio's Chandlers Ford branch
• Free street parking near The Smiles Studio's Lymington branch
• Team Rewards Scheme
• Company events
• Company Pension
• Extra day off for your birthday after one year of service

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends