Dental Treatment Coordinator

Overview

Think back to your favorite restaurant or hotel experience... Are you smiling? The same warm and fuzzy feeling should be experienced by every patient who enters Clocktower Dental/ Heronsgate Dental Centre's practice!

If you believe in the same ethos, and you feel you can drive a team forward to deliver this, then let's have a chat as Clocktower Dental/ Heronsgate Dental Centre could create something special.

Are you currently working in a dental practice, but would like to provide an outstanding patient experience from the beginning?

Is communication one of your strong suits?

Are you passionate about making a difference?

Clocktower Dental/ Heronsgate Dental Centre is looking for a Treatment Coordinator to join Clocktower Dental/ Heronsgate Dental Centre's team. You must be registered with the GDC to apply for this position. Ideally, you should have some previous experience in dentistry, but you don't have to have prior TCO experience.

Clocktower Dental/ Heronsgate Dental Centre's team has been winners at the 2023, 2022, 2021 Private Dentistry Awards and the Oral Health Awards, and has been finalists in multiple previous categories at the Private Dentistry Awards, The Dental Awards, The Dentistry Awards, and the Oral Health Awards.

The Role

• Engaging with Clocktower Dental/ Heronsgate Dental Centre's patients to help them feel welcome and relaxed at Clocktower Dental/ Heronsgate Dental Centre's practice
• Be one of the first points of contact between Clocktower Dental/ Heronsgate Dental Centre's patients and the practice
• Supporting the patient journey including recruitment and key treatment planning
• Support the dentists with treatment coordination of key treatments, including Implants and Invisalign
• Interacting with Clocktower Dental/ Heronsgate Dental Centre's patients over the phone and face-to-face to answer queries and gather patient feedback and reviews
• Overall management of the reception desk, including the appointment booking system, ensuring it is efficient and accurate
• Responsible for maintaining, implementing and improving day-to-day processes and policies
• Reporting directly to the Practice Owners when required
• Day-to-day management of the reception team
• Completion of appropriate paperwork in an organised manner
• Responsible for maintaining correct stock levels, including ordering where required
• Any other administration duties required to be carried out from the direction of line managers

Requirements:

• Previous Treatment Coordinator training is preferable
• Demonstration of your ability to build a rapport with patients and team members
• Previous experience or knowledge of working within the Dental industry, including dental treatments is essential
• Currently GDC registered
• An excellent team player and able to communicate in an effective way
• Some experience of managing a small team or individuals if preferred
• A friendly, approachable and professional who is driven to developing in a fast-paced environment

Training:

• You will be enrolled in a Treatment Coordination course run by a leader in the field, Laura Horton, which is designed to enhance and develop your skills

Due to practice growth and expansion, there is future potential to develop into a Deputy Practice Manager role for the right person.

If you would like to join Clocktower Dental/ Heronsgate Dental Centre's team, Clocktower Dental/ Heronsgate Dental Centre'd love to hear from you! Please apply with your CV and Covering Letter detailing why you would be AMAZING in this role.