External Communications Specialist

Overview

Thames Water have high-priority, high-profile requirements for External Communications Specialists who will play a critical role at the forefront of ensuring all aspects of external communications are delivered to a high standard during and after incidents.

You will work and collaborate with a range of teams across Thames Water's Water, Waste & Bio, Renewal & Logistics, and Operations Service & Control Centre functions to ensure customers are communicated with during and after any disruption.

Responsibilities:

• Identification of real-time external communication needs.
• Customer Communication Delivery - Write and deliver consistent external customer communications content to a high standard.
• Non-Household Communications - Ensure NAV and NHH locations are engaged and kept informed during real-time issues.
• Information management - Maintain a storyboard for all incidents and ensure accessible repository is held and maintained.
• Incident Leadership - Lead and coordinate stakeholder, and press office resource.
• Aftercare - Lead and coordinate Aftercare Cell, ensuring customer resolution of issues post incident.
• Continuous Improvement - Develop improvements to real-time external communications processes.
• Professional Standards & Development - Closely integrate as part of pan-TW professional communications community.

What you should bring to the role:

• Experience of working in external communications at a fast-moving, highly technical organisation.
• A customer-first approach to communication.
• Confident in working with senior internal and external stakeholders.
• Ability to write clearly and concisely.

What’s in it for you?

• Competitive salary from £45,000 to £55,000 per annum depending on experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.