Field Operations Manager

Overview

Thames Water is looking for a Field Operations Manager to join Thames Water's Thames Water waste operations team at Esher (STW). The purpose of this role is to lead and develop a team of Technicians working on Waste Pumping Stations in the Home Counties South East area, with a base location in Esher STW.

This position is a mixture of office and field-based work, with an average 60/40 split depending on business needs and challenges.

You will be responsible for the day-to-day operation of your sites, delivering the planned maintenance program, responding to operational events, and delivering excellent customer service.

In this role, you will also need to develop a strong working relationship with the maintenance projects team, network teams, key contractors, and other stakeholders.

• Coach and develop people to fulfill the business needs.
• Manage a total of 15 technicians made up of Operators, Mechanical, Electrical & ICA technicians.
• Develop and implement continuous improvements to optimize operational performance and customer service.
• Fully own and resolve customer complaints related to the relevant geographical area and build relationships with key account customers.
• Guide and develop team members by setting measurable goals and promoting a culture of engagement and motivation.
• Control team unit costs to outperform budget while ensuring all service level agreements are fulfilled.
• Take responsibility for safe working practices that comply with the company's safe system of work.

A practical working knowledge of wastewater networks would be highly beneficial, allowing you to provide leadership to your team and technical mentoring.

What you should bring to the role:

• Be a self-motivated individual with a disciplined approach and a desire to learn from those around you.
• Have previous experience in leading a high-performing team of Operational staff (preferred but not essential).
• Take ownership of responding quickly to faults and identifying the best solution.
• Possess excellent communication and interpersonal skills.
• Deliver exceptional service with an enthusiastic and positive approach.
• Possess strong IT literacy skills; all work is managed through the SAP system.
• Have a full valid UK driving license as traveling to other sites will be required.

What’s in it for you?

• Offering a salary up to £40,000 per annum depending on your level of experience plus a car allowance.
• Annual Leave: 26 days holiday per year, increasing to 30 days with length of service (plus bank holidays).
• Contributory pension – Defined Contribution: Maximum of 12% - 2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• GymPass, a free fitness plan and access to several well-being apps for you and up to three family members.
• Cycle to work scheme, save money, get fit and help protect the environment.
• WeCare, a variety of health and wellbeing services for you and your family.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave: 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you identify growth opportunities.