Financial Support Assistant

Overview

Location: Remote

Rate: £160 per day

Work Pattern: Standard Business Hours

Start Dates: ASAP

Duration: March 2025 with possible extension

What’s The Role?

Momenta Group's client, a leading provider of specialist motor finance, is looking for Financial Support Assistants to join them on a new project in their affordability team. The successful candidates will play a critical role in managing and recovering overdue payments from customers within the motor finance sector.

Working in a call centre environment, you will be responsible for:

• Contacting customers with overdue accounts.
• Negotiating payment plans and resolving issues.
• Ensuring that debt is collected while maintaining high standards of customer service.

This role requires:

• An understanding of the motor finance industry.
• Strong communication skills.
• The ability to work in a fast-paced, target-driven environment.

Role Responsibilities:

• Contact customers via telephone, email, or SMS to recover overdue payments.
• Negotiate payment terms, extensions, or settlements.
• Maintain accurate records of customer interactions.
• Ensure compliance with relevant laws and regulations.
• Set up and manage direct debit mandates or other payment methods.
• Identify accounts requiring escalation for legal action or repossession.
• Provide excellent customer service while ensuring debt recovery.
• Meet or exceed daily, weekly, and monthly targets.

What Knowledge, Skills & Experience Momenta Group Need:

• Previous experience in collections or debt recovery.
• Knowledge of collections software and tools.
• Familiarity with legal processes related to debt collection.
• Excellent verbal and written communication skills.
• Strong negotiation and customer service skills.
• Proficient with Microsoft Office and customer management systems.
• Ability to work towards and meet KPIs in a fast-paced environment.

This position offers a unique opportunity to develop your skills in a supportive environment while contributing to the company's success.