Financial Services Team Leader

Overview

Momenta Group is seeking an experienced Team Leader to join a high-quality team working on a KYC Remediation project. This role is crucial for ensuring compliance and operational excellence within financial services.

• Location: Remote working (laptop collection from client hub on day one)
• Rate: £350 per day
• Work Pattern: Standard Business Hours
• Start Dates: October and November 2024
• Duration: End of December 2024 with likely extension

Your Day-to-Day Activities Will Include:

• Support the team to achieve productivity and quality targets
• Learn and understand the process in depth
• Resolve ongoing issues with individual team members or the group as a whole
• Make appropriate risk-based escalations and performance development plans for team members
• Work collaboratively with operational and support functions to conduct impact assessments and identify training needs
• Deliver training through one-to-one and group sessions
• Manage operational risk by ensuring governance and control processes are followed by your team

What Knowledge, Skills & Experience Momenta Group Need:

• Minimum 12 months of team leader experience in financial services, remediation, or complaint handling
• Previous KYC and/or screening experience is a distinct advantage
• Ability to maintain specified quality and production targets
• Proficient at MI tracking and reporting case status to management
• Effective at issue resolution and performance development/coaching of teams
• Able to adapt to change and manage relationships at all levels
• Excellent attention to detail

Join Momenta Group at Momenta Group, where Momenta Group foster a collaborative and supportive company culture, prioritizing employee growth and engagement.