Hospitality Administrator

Overview

Company Name: Aston Villa Football Club

Job Position: Hospitality Administrator

Location: Bodymoor Heath Training Ground, Birmingham

Salary: £24,150 per annum

The Department

The Hospitality team is responsible for the sales and delivery of all Matchday hospitality and premium matchday experiences, along with ad-hoc club events such as the End of Season Awards Dinner and Play on the Pitch experiences.

The Role

This is an exciting opportunity for a Hospitality Administrator to join Aston Villa FC's team at Bodymoor Heath. The role will involve managing all administration tasks related to matchday hospitality. Key responsibilities include:

• Facilitating communication between internal and external providers that support Aston Villa FC's matchday operations.
• Providing administrative support for the hospitality team.
• Managing CRM and ticketing systems.

Responsibilities

• Support the team in planning and executing hospitality events.
• Maintain organized records and documentation.
• Handle customer inquiries and provide exceptional service.

The Person

The ideal candidate will possess:

• Experience in a fast-paced sales environment with strong administration skills.
• Proficiency in Microsoft Office, particularly advanced Excel and CRM systems.
• Excellent organizational skills and adaptability to changing conditions.
• Experience in delivering exceptional customer service and solving problems.
• The ability to liaise effectively with colleagues and stakeholders at all levels.

Application Process

As part of your application, please ensure you upload your CV and Cover Letter.

About the Company

Aston Villa Football Club celebrates diversity and embraces equal opportunities for all. Aston Villa FC is proud to be a Disability Confident employer and fully support The FA's Football Leadership Diversity Code.

Company Culture

Aston Villa FC welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex, and religion or belief.

Safeguarding Statement

Aston Villa Football Club is committed to safeguarding children and adults at risk. Aston Villa FC adhere to Safer Recruitment processes and for some roles, a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role.