Information & Advice Volunteer

Overview

Role Description

Purpose of Role

To provide a front line point of contact for telephone enquiries on behalf of Age UK East Sussex.

Role of the Volunteer

• Be the first point of contact for the public calling in with basic information queries.
• Transfer more complicated calls to the I&A service.
• Answer telephone enquiries, giving basic information and signpost where necessary.
• To record information accurately and fully as required.
• To support the Information & Advice Service with basic tasks where required.
• To assist with other administrative work e.g., updating information.

Skills and Attributes Needed

• An interest in working with and for the benefit of older people.
• Sensitivity and understanding of the range of issues affecting older people.
• Good interpersonal skills.
• Effective listening and communication skills.
• Ability to use basic IT systems and update manual records.
• Able to use or willingness to learn to use the internet and Microsoft Office 365.
• Ability to work on own initiative and as part of a team.
• Patience and empathy.
• Trustworthy and reliable.

As a Volunteer Age UK East Sussex Would Ask You To:

• Commit to a minimum of 7 hours a week.
• Adhere to the Age UK East Sussex confidentiality policy and equal opportunities policy maintaining discretion and confidentiality at all times.
• Be guided by service Deputy Manager.
• Be courteous, professional, reliable and conscientious in your commitment.
• Participate in an annual supervision and periodic group meetings.
• Give due notice when unable to attend.

As a Volunteer Age UK East Sussex Will Offer You:

• An induction and initial training.
• Ongoing training relevant to your role.
• Regular support and supervision.
• An opportunity to meet other volunteers socially and for training.
• Reimbursement of out of pocket expenses.
• Work experience and reference after six months volunteering.
• Appreciation of your time and commitment given to Age UK East Sussex.

Age UK East Sussex place great value on Age UK East Sussex's volunteers - who bring so much to the organisation. Their time, energy and commitment are recognised and greatly appreciated.