Lettings Services Administrator
FirstPort Permanent Full time £23,000 Per year 1st Floor, FirstPort Retirement Property Services Ltd, Trinity Point, New Rd, Halesowen B63 3HY, United Kingdom Apply before 2024-11-15
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Overview
Main Purpose of Job: To participate in the delivery of high-quality administration within the lettings services team.
Core tasks will include the following:
- Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
- Customer contact - clients, tenants, leaseholders, agents, and contractors
- Management of the referencing process
- Preparation of tenancy documentation
- Instruction and management of maintenance
- Rent reviews and notices
- Statutory compliance
- Deposit administration in line with current legislation
- Other ad hoc duties associated with tenancy management
Key Accountabilities Attributes:
- Trust - FirstPort is open and honest
- Respect - FirstPort seek an inclusive environment which promotes empathy and care for each other
- Integrity - FirstPort have strong and moral principles. FirstPort do as FirstPort say
- Innovation - FirstPort welcome change as a way to nurture a growth mindset
- Delivery - FirstPort work together to deliver the most effective solution in a timely manner
Customer Experience:
- To take individual ownership of the development of an exemplary customer service culture across the portfolio
- Seek to continually improve the customer service delivery and ratings thereof
Benefits:
- Employee assistance programme
- Competitive holiday allowance + public holidays
- Charity matching and payroll giving
- Contribution towards eye care tests
- Annual flu vaccination vouchers
- Birthday leave
- Health cash plan plus a range of other additional benefits that are linked to specific job grades
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