Lettings Services Administrator

Overview

Main Purpose of Job: To participate in the delivery of high-quality administration within the lettings services team.

Core tasks will include the following:

• Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
• Customer contact - clients, tenants, leaseholders, agents, and contractors
• Management of the referencing process
• Preparation of tenancy documentation
• Instruction and management of maintenance
• Rent reviews and notices
• Statutory compliance
• Deposit administration in line with current legislation
• Other ad hoc duties associated with tenancy management

Key Accountabilities Attributes:

• Trust - FirstPort is open and honest
• Respect - FirstPort seek an inclusive environment which promotes empathy and care for each other
• Integrity - FirstPort have strong and moral principles. FirstPort do as FirstPort say
• Innovation - FirstPort welcome change as a way to nurture a growth mindset
• Delivery - FirstPort work together to deliver the most effective solution in a timely manner

Customer Experience:

• To take individual ownership of the development of an exemplary customer service culture across the portfolio
• Seek to continually improve the customer service delivery and ratings thereof

Benefits:

• Employee assistance programme
• Competitive holiday allowance + public holidays
• Charity matching and payroll giving
• Contribution towards eye care tests
• Annual flu vaccination vouchers
• Birthday leave
• Health cash plan plus a range of other additional benefits that are linked to specific job grades