Manager

Overview

An opportunity has arisen for an experienced, enthusiastic, and flexible Manager for Richmond Surgery's Reception Care Navigation Team to join Richmond Surgery's successful and busy GP practice on a full-time basis. This is a Senior position within Richmond Surgery's practice, and you will be a member of the Management Support Team who work closely with and support Richmond Surgery's Managing Partner and Deputy Manager.

Main Duties of the Job

You will have overall responsibility for the RCN Team (Reception Care Navigator Team) and will:

• Work closely with the Managing Partner, Deputy Manager, Management Support Team, and GP Partners.
• Guide and support Senior Reception Care Navigators.
• Oversee recruitment, training, appraisals, and other HR matters.
• Maintain RCN staff rotas to ensure adequate daily cover.
• Coordinate and monitor team overtime, annual leave, and absences.
• Ensure professionalism and presentation of the RCN team.
• Ensure adherence to procedures, protocols, and confidentiality.
• Manage clinical tasks, including:
• Triage and schedule appointments.
• Process prescriptions timely and accurately.
• Handle new patient registrations and data entry.
• Support seasonal health campaigns.
• Collaborate with the in-house Pharmacy and external professionals.

About Richmond Surgery

Richmond Surgery is the lead practice for the Fleet Primary Care Network. Established in 1965, 2025 will mark Richmond Surgery's 60th year serving Richmond Surgery's local community. Richmond Surgery currently have 15,140 registered patients and operate from a purpose-built premises based in a quiet suburb of Fleet, Hampshire.

Richmond Surgery is a GMS Practice with:

• 4 full-time GP Partners
• A Managing Partner and Deputy Practice Manager
• Physician Associates
• Regular Locum GPs
• Care Coordinators and Navigators
• Full admin team, nursing team of senior nurses and HCAs
• MSK practitioners and Mental Health Support workers

Richmond Surgery's clinical system is EMIS Web, and Richmond Surgery is high QoF achievers rated Good for CQC. As a business, Richmond Surgery prioritize staff welfare and provide excellent support to all Richmond Surgery's staff. Richmond Surgery's teams are supportive, friendly, and work closely to ensure excellent service to Richmond Surgery's patients.

Qualifications and Experience

Essential Qualifications:

• Educated to A Level standard
• Relevant Managerial/Supervisory Experience and Qualification
• Minimum 2 years in a management or supervisory role
• Experience in a confidential environment
• Familiarity with EMIS Web, ICE, Docman, and other primary care systems

Desirable Qualifications:

• Knowledge of PCN Working

Essential Experience:

• Proven track record of managing a Reception Care Navigator Team within a healthcare environment, ideally in GP practices.
• Excellent verbal and written communication skills.
• Ability to multi-task effectively.
• Commitment to ongoing personal development.
• Desire for patient/customer service excellence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a Disclosure submission to check for any previous convictions.