Medical Receptionist Position

Overview

Company: Chadderton Medical Practice

Location: Oldham OL9 0LH

Job Summary: The Medical Receptionist is responsible for receiving, assisting, and directing patients to appropriate services or healthcare professionals in a courteous and efficient manner. The role involves providing general assistance to the practice team and projecting a positive and friendly image to patients and visitors, whether in person or via telephone.

Responsibilities:

• Administration: Thorough knowledge of all practice procedures. Work in accordance with practice protocols. Open post, scan, and email correspondence. File medical records efficiently.
• Reception Duties: Receive patients and consult with practice team members. Hand completed repeat prescriptions to patients while verifying names and addresses. Cover all reception positions as necessary.
• Appointment Management: Process appointment requests for the same day and future appointments. Handle visit requests effectively.
• Computer Responsibilities: Register new patients and perform data entry for medical records. Process changes of address in medical records.
• Telephone Duties: Maintain knowledge of the telephone system during and after hours. Cover for the telephonist when necessary.

Person Specification:

• Essential Skills: Computer skills. Good telephone manner.
• Desirable Skills: Communication skills and teamwork. Basic IT skills.

Disclosure and Barring Service Check:

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a Disclosure submission to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.