Opal Advisor

Overview

Golding Homes is Golding – thank you for looking!

It is a great time to join Golding as Golding Homes is an efficient, local, visible and listening employer, providing sustainable homes and communities. Golding Homes have an established track record for building quality homes and investing in Golding Homes's local communities.

Background

Golding Homes is excited to recruit for this role at Golding and appoint an OPAL Advisor. You will be part of Golding Homes's OPAL team in Golding Homes's Customer Experience directorate and play a key role in shaping Golding Homes's future.

What you'll be doing

As an OPAL Advisor, you'll provide an enhanced housing management service that is customer-focused and meets a high standard of service delivery. You will co-ordinate and facilitate services which enable vulnerable customers to develop or maintain their capacity to sustain their tenancy and live independently.

Golding Homes's customers are located across the wider Maidstone area, predominantly looking to support customers within Maidstone and the surrounding areas.

More about you. What can you bring?

You will have experience working with vulnerable people enabling tenancy sustainment and independent living. You will be able to demonstrate your previous experience of dealing with anti-social behaviour, ideally in housing, to assist in dealing with difficult situations and resolving conflict in a professional manner.

You will have extensive knowledge of housing management, legislation, the diverse needs of customers, and exceptional customer service skills. A qualification in Housing Care/Management is desirable.

Golding Homes welcome and embrace diverse talent. Golding Homes is committed to Golding Homes's colleagues working flexibly and building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.

Please note a DBS is required for this role.

When and where you'll be doing it

You will enjoy a 37 hour working week and earn an annual salary of circa £31,900.

Golding Homes's Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Golding Homes's head office is in central Maidstone, a new, modern and bright space which inspires creativity and innovation.

What will you get in return?

Creating an environment which enables Golding Homes's people to thrive is crucial for Golding Homes, and Golding Homes's Total Reward package goes beyond your salary, designed to support you throughout your working life here.

You’ll get:

• 28 days annual leave per year (plus bank holidays)
• Company Pension contribution and life assurance
• Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
• An annual Wellbeing Fund

It is a great time to join Golding, with Golding Homes's new corporate plan and a vision of providing Outstanding Services, Great Homes and Proud Communities. Golding Homes have an established track record for building quality homes and investing in Golding Homes's local communities.