Planning Officer

Overview

Job Overview

You will be responsible for delivering excellent customer service and executing repairs efficiently through effective planning and resource scheduling. Your role will involve liaising with the call centre and on-site Repairs colleagues to maximize productivity, enhance capacity for repairs, and improve customer satisfaction.

Responsibilities

• You will act as the principal contact for in-house operatives, allocating and planning repairs for day-to-day and void jobs to meet customer needs.
• Monitor and manage operatives' diaries to maximize productivity.
• Oversee the time taken to complete jobs and follow up on outstanding work, ensuring excellent communication regarding the status of repairs.
• Maximize output of trade operatives for repairs while effectively controlling and managing daily and weekly planning of all works.
• Ensure customer appointments are scheduled appropriately, considering customer needs and allocating the right operative or contractor for each job.
• Increase operative productivity by reviewing and managing travel distance and time between allocated jobs.
• Utilize data to assess improvements through trade zoning and smart scheduling, driving up overall customer satisfaction.
• Use daily tracker reports to enhance efficiency and reduce downtime collecting materials.

Qualifications and Skills Required

• Experience in a similar role is desirable.
• Proficiency in using various systems.
• Excellent understanding of providing first-class customer service.
• Strong multi-tasking ability and capacity to manage conflicting priorities.
• Flexible and adaptable approach to changing requirements.
• Excellent organizational skills to manage a busy workload.
• First-class communication skills.
• Ability to work independently and collaboratively as part of a team.
• Demonstrate initiative and proactively liaise with internal and external customers.
• Strong administration skills.
• Team rota from 07:30 AM to 6:00 PM—please note this role is based in the office full-time.

What Great Places Housing Association Need From You

• A commitment to understanding the challenges and opportunities within the communities Great Places Housing Association serve.
• A passion for advocating on behalf of people and communities.
• Respect for professional boundaries and conducting yourself in a professional manner at all times.
• A commitment to work in partnership with others for the benefit of Great Places.
• A dedication to continuous learning and improvement.
• To be professional and uphold integrity, inclusivity, and respect for diversity.

Great Places Housing Group exists to enhance the lives of the people living in Great Places Housing Association's 25,000 homes across the North West and Yorkshire. Great Places Housing Association is much more than just a landlord, providing a wide range of services and promoting partnership work to create vibrant, sustainable communities.