Receptionist - GP Surgery

Overview

The role of a Receptionist at Southall Medical Centre is primarily administrative, requiring excellent people-person and communication skills due to the patient-facing nature of the job.

Responsibilities

• Managing appointments
• Handling telephone calls
• Document workflows
• Processing repeat prescription requests
• Completing tasks set by the practice manager or doctors
• Opening and closing front doors
• Maintaining cleanliness of the waiting area and consulting rooms
• Keeping noticeboards and patient areas up-to-date
• Collaborating as part of the practice team

Candidate Profile

The ideal candidate will have some experience in the NHS; however, no previous GP surgery employment is required. Key traits include:

• Strong work ethic
• Commitment to the role
• Flexibility
• Efficiency

Successful applicants will be proficient in Microsoft Office (Word, Excel, PowerPoint) and SystmOne (clinical system training provided). Good IT and computer skills are essential.

A friendly and warm welcome, along with excellent communication skills, are crucial as the first point of contact for patients.