Receptionist

• dealing with the general public.
• booking appointments.
• filing/scanning documentation.
• chaperoning.
• ensuring queries that are received via task, email and face-to-face are managed in line with procedures.
• general administration.

• a good standard of education, including maths and English.
• experience of providing customer service.
• experience of working within a receptionist role, ideally within a primary care general practice position, but this is not essential.
• experience of receiving and making telephone calls in a previous role.
• strong IT skills and be able to use computer-based systems – experience of SystmOne would be advantageous but not essential as training will be provided.
• strong organisational skills.
• strong communication skills, both verbal and written, with the ability to communicate effectively with internal staff as well as external agencies and patients.
• be able to work effectively within a team, as well as to work independently. This list is not exhaustive and is subject to change by request of the practice manager and partners.

Western Road Surgery has 12,363 patients, with an expanding list size. We have six GPs, three practice nurses and a full and supporting primary healthcare team.  We are an extremely busy practice and the workload is demanding.

For further information please contact Ruth McMahon, Practice Manager on 01277 624599 or at .

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.