Supporter Liaison Assistant

Overview

Job Title: Supporter Liaison Assistant (maternity leave cover)

Department: Corporate Affairs

Reporting: Fan Engagement & Supporter Liaison Officer

Brentford FC is different from other Premier League football clubs. Brentford Football Club prioritize Brentford Football Club's fans and are a true community club. While Brentford Football Club is financially sustainable, Brentford Football Club take calculated risks to ensure growth and improvement.

Brentford Football Club's culture promotes development, inclusion, and innovative thinking, ensuring that Brentford Football Club remain progressive, humble, and respectful. Brentford Football Club believe that a diverse workforce enhances Brentford Football Club's ideas and problem-solving capabilities.

Located in vibrant west London, just 15 minutes from Heathrow, Brentford Football Club's stadium reflects Brentford Football Club's commitment to Brentford Football Club's roots while Brentford Football Club look forward to an exciting future.

Inclusion Statement: Brentford FC values diversity and inclusivity. Brentford Football Club encourage applications from underrepresented groups, including ethnically diverse backgrounds, women, the LGBTQ+ community, and those with disabilities.

Safeguarding Statement: Brentford Football Club is committed to safeguarding and welfare for all children and adults at risk. This responsibility is shared by all staff and volunteers, with regular training to maintain a proactive approach.

Role Overview: The Supporter Liaison Assistant will support the Fan Engagement & Supporter Liaison Officer and the Corporate Affairs team. This position involves planning and delivering matchday and non-matchday events, serving as a point of contact for supporters at the Gtech Community Stadium, with some evening and matchday work required.

Main Responsibilities:

• Respond to fan-related inquiries in the Supporter Services and Accessibility inboxes.
• Serve as a point of contact for supporters, managing queries, issues, and complaints.
• Facilitate working groups and fan meetings to enhance communication and relationships.
• Support matchday activities ensuring a welcoming environment for all fans.
• Assist with fan parking, away coach travel, and support for fans needing additional assistance.
• Adhere to safeguarding protocols in matchday operations.
• Communicate effectively with visiting teams regarding supporter-related information.
• Provide administrative support to the Fan and Community Relations team as needed.
• Contribute to other fan events and projects throughout the season.

General Accountabilities:

• Comply with all Club policies, including health and safety and data regulations (GDPR and PECR).
• Maintain professionalism and confidentiality regarding Club information.
• Foster good working relationships both internally and externally.
• Maintain a flexible approach to work at all times.

Key Internal Relationships:

• Corporate Affairs
• Operations
• Marketing
• Safeguarding
• Box Office

Person Specification – Essential Characteristics:

• Excellent organizational skills with the ability to manage multiple projects.
• Proficient in Microsoft products, especially Excel and Word.
• Strong written and verbal communication skills with attention to detail.
• A collaborative mindset, contributing positively to team dynamics.
• A flexible approach to working hours, including weekends and evenings.

Desirable Characteristics:

• An interest in football with event planning experience.
• Knowledge of the local area.