Switchboard Operator

Overview

An exciting opportunity has arisen to join the Switchboard Team at Imperial College Healthcare NHS Trust, part of the Patient Service Centre.

Job Overview

As a Switchboard Operator, you will play a crucial role in Imperial College Healthcare NHS Trust's healthcare provision, handling approximately 4,000 calls a day in a fast-paced environment.

Responsibilities

• Provide a fast, friendly, and efficient operator service to the Trust, its staff, patients, and visitors.
• Work under the general direction of the ThamesNet Shift Supervisors and the Senior Supervisor for Switchboard Services.
• Handle emergency call outs throughout the Trust.
• Demonstrate excellent communication, prioritization, and initiative skills.
• Maintain attention to detail while working under pressure.

Requirements

• At least 1 year of NHS Call Centre/Switchboard experience.
• Strong organizational and administrative skills.
• Ability to work effectively in a busy environment.

Salary and Benefits

Salary ranges from £29,485 to £31,088 a year. Benefits include:

• Car scheme
• Cycle to work scheme
• Season ticket loan
• Career development opportunities
• Flexible working arrangements
• Staff recognition scheme

Company Culture

At Imperial College Healthcare, you will be part of a vibrant team dedicated to improving patient care. Imperial College Healthcare NHS Trust value expertise, kindness, collaboration, and aspiration.

About the Company

Imperial College Healthcare NHS Trust is known for its commitment to equal opportunities and improving the working lives of staff. Imperial College Healthcare NHS Trust encourage applications for flexible working arrangements.