Service Team Leader

LSG Consulting
Full Time £28,000 - £30,000 Per year West Midlands LSGK Accountants, 19-21 Talbot St, Leek ST13 5JT, United Kingdom Apply before 2024-11-18
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Overview

Posted:

LSG Consulting is proud to be recruiting a full time Service Team Leader for LSG Consulting's innovative fire and security and CCTV installation client based in Stoke-On-Trent.

Due to extensive and sustainable growth and expansion they are looking to expand the team.

Role outline:

The role holder will manage a team of engineers and oversee the expert installations team.

Duties and Responsibilities:

  • Managing the delivery of high-quality services to clients, ensuring expectations are met.
  • Overseeing work schedules and on-call rotas for reactive call-outs.
  • Monitoring of ticket escalations and dealing with any technical support incidents promptly.
  • Coaching, mentoring, managing KPI’s and performance, ensuring goals and objectives are met.
  • Assisting in the recruitment and training of new team members and identifying skill gaps and opportunities for further training.
  • Managing procedural compliance, ensuring team members adhere to correct work processes.

Essential requirements

  • Previous experience in fire and security services or technical support is essential (e.g. Fire alarms, access control, CCTV, intruder alarms).
  • Previous experience in a leadership/management role is essential.
  • Effective communicator with the ability to motivate and inspire others as well as build rapport quickly and maintain long-term professional relationships both internally and externally.
  • Organised problem-solver with excellent reporting and documentation skills.

Benefits

  • 28 Days including bank holidays
  • Laptop & Mobile phone
  • Career progression and promotion and progression within
  • Attractive Pension
  • Free On-site parking
  • Sick pay

If you want to work for a corporate and commercial organisation achieving exponential growth and with high level standards and development of its team at its core; then LSG Consulting would like to hear from you.

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • Company car
  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Work from home

Schedule:

  • Monday to Friday

Work Location: In person

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