Service Team Leader
LSG ConsultingOverview
Posted:LSG Consulting is proud to be recruiting a full time Service Team Leader for LSG Consulting's innovative fire and security and CCTV installation client based in Stoke-On-Trent.
Due to extensive and sustainable growth and expansion they are looking to expand the team.
Role outline:
The role holder will manage a team of engineers and oversee the expert installations team.
Duties and Responsibilities:
- Managing the delivery of high-quality services to clients, ensuring expectations are met.
- Overseeing work schedules and on-call rotas for reactive call-outs.
- Monitoring of ticket escalations and dealing with any technical support incidents promptly.
- Coaching, mentoring, managing KPI’s and performance, ensuring goals and objectives are met.
- Assisting in the recruitment and training of new team members and identifying skill gaps and opportunities for further training.
- Managing procedural compliance, ensuring team members adhere to correct work processes.
Essential requirements
- Previous experience in fire and security services or technical support is essential (e.g. Fire alarms, access control, CCTV, intruder alarms).
- Previous experience in a leadership/management role is essential.
- Effective communicator with the ability to motivate and inspire others as well as build rapport quickly and maintain long-term professional relationships both internally and externally.
- Organised problem-solver with excellent reporting and documentation skills.
Benefits
- 28 Days including bank holidays
- Laptop & Mobile phone
- Career progression and promotion and progression within
- Attractive Pension
- Free On-site parking
- Sick pay
If you want to work for a corporate and commercial organisation achieving exponential growth and with high level standards and development of its team at its core; then LSG Consulting would like to hear from you.
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Company car
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Work Location: In person