Senior Visitor Experience Officer

Overview

National Trust’re looking for a Senior Visitor Experience Officer to join the team at Cotehele. You’ll be engaging visitors and interpreting National Trust's collection, gardens, and estate through inspiring events that bring Cotehele to life.

You’ll be part of the duty management team rota, which includes working a minimum of one in three weekends and some bank holidays.

This is a fixed-term contract due to end when the previous employee returns from maternity leave. At this point, National Trust cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.

Responsibilities

You will work with the Visitor Experience & Operations Manager to ensure every aspect of the visitor experience is shaped by National Trust's collection and delivers an exceptional experience to everyone every time. Your key responsibilities will include:

• Delivering a program of events that features something new each season for National Trust's regular visitors and locals.
• Supporting National Trust's marketing and communications by ensuring National Trust's website is kept up to date, writing and scheduling content for social media, and preparing press releases.
• Exploring new ways to fundraise for the property and promoting the charity cause through all activities.
• Working with the house team to understand National Trust's spirit of place, ensuring high standards of presentation and service.

What it's like to work here

This beautiful Tudor mansion is situated high above the River Tamar, with Dartmoor National Park and many unspoilt beaches nearby. The property is filled with character and is home to many colorful tapestries, armors, and artifacts. The team prides itself on providing superb customer service, and the family atmosphere among the 65-member team makes Cotehele a very special place to work.

Due to its location, it’s likely you will need your own transport to get here. There is a bus and train line that stops at Calstock (services approximately every two hours, reduced in winter months). From Calstock, Cotehele is approximately 20 minutes on foot.

Who National Trust're looking for

This job is all about providing a service. National Trust'd love to hear from you if you have:

• Experience of delivering inspirational engagement activities.
• People skills that enable good working relationships with those in your team and across the property.
• An understanding of how to interpret significant collections to varied audiences.
• Excellent organizational skills and the ability to time manage projects successfully.
• Strong interpersonal skills, able to deal with visitors in a variety of situations.
• A flexible, customer-focused approach with experience in delivering high standards of customer service.
• Experience of working with and supervising volunteers.

Benefits

The National Trust has the motto ‘For everyone, for ever’ at its heart. National Trust’re working hard to create an inclusive culture, where everyone feels they belong. It's important that National Trust's people reflect and represent the diversity of the communities and audiences National Trust serve. National Trust welcome and value difference, so when National Trust say National Trust’re for everyone, National Trust want everyone to be welcome in National Trust's teams too.

• Substantial pension scheme of up to 10% basic salary.
• Free entry to National Trust places for you, a guest, and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme.
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.