Trade Counter Sales / Warehouse Assistant

Overview

Key Responsibilities:

• Customer Service: Your primary role is to serve customers at the trade counter. Providing excellent customer service is crucial. Always greet customers warmly, assist them with their needs, and ensure they have a positive experience.
• Stock Management: You will be responsible for putting stock away, maintaining inventory levels, and ensuring the trade counter is well-stocked and organized.
• Order Fulfilment: Pick orders for customers accurately and prepare them for collection or delivery.
• Loading Vehicles: Assist in loading delivery vehicles with customer orders, ensuring items are handled safely and efficiently.
• Branch Maintenance: Perform general maintenance tasks to keep the branch and trade counter area clean, tidy, and presentable.
• Merchandising: Create attractive product displays, ensuring products are correctly labelled and priced to enhance the shopping experience.
• Promotions: Develop and implement promotions to attract customers and boost sales. Be creative and proactive in suggesting new ideas.
• Social Media: Generate ideas for social media posts to promote the business and engage with Boss Building Plastics's online community.

Health and Safety:

• Safety Procedures: Follow all health and safety procedures to ensure a safe working environment for yourself and others.
• Manual Handling: Use proper techniques when lifting and moving heavy items to avoid injury.
• Equipment Use: Operate all equipment and machinery according to safety guidelines.
• Hazard Reporting: Report any potential hazards or unsafe conditions to your supervisor immediately.
• Personal Protective Equipment (PPE): Wear appropriate PPE as required for specific tasks.

Continuous Improvement:

• Proactive Approach: Always look for ways to improve processes and contribute to the overall efficiency of the business.
• Innovation: Suggest new ideas and improvements that can benefit the company and enhance customer satisfaction.
• Feedback: Provide constructive feedback and be open to receiving it from others to foster a culture of continuous improvement.

Expectations:

• Team Collaboration: Work closely with all team members to ensure smooth operations and excellent customer service.
• Proactive Attitude: Take initiative in identifying areas for improvement and suggesting new ideas.
• Customer Focus: Always prioritise customer satisfaction and strive to exceed their expectations.

Additional Information:

• Training: You will receive comprehensive training to help you understand Boss Building Plastics's products, services, and systems.
• Support: Boss Building Plastics's team is here to support you. If you have any questions or need assistance, don’t hesitate to ask.

Expected hours: 39.5 per week

Additional pay includes:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Benefits include:

• Company pension
• Store discount

Schedule:

• Monday to Friday

Education requirement:

• GCSE or equivalent (preferred)

Experience required:

• Retail sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person