Technical Support Intern – 12 Month Placement

Overview

WHO Johnson Controls is:

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Johnson Controls create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work together seamlessly. Bring your passion for innovation and Johnson Controls will challenge you to help Johnson Controls create a better tomorrow.

BEGIN YOUR CAREER WITH A FOCUS ON TOMORROW!

As a member of the Open Blue design team in JCI, you will be responsible for researching and designing products that allow Johnson Controls's customers to manage some of the most high-tech buildings in the world. Your job will be to envision how people experience Johnson Controls's products and bring new concepts to life in a way that feels inspired, refined, and intuitive. You’ll address complex tasks and transform them into accessible and easy-to-use solutions for Johnson Controls's customers around the world.

You will work in a team and collaborate with other Designers, Product Managers, and Software Engineers to research, design, test, and iterate solutions to ensure that Johnson Controls’re solving design problems in the best way possible. This opportunity will run for a period of 12 months commencing in July 2025.

Main Duties

• Research real business problems and apply User Centered Design principles to produce intuitive experiences.
• Interview users to develop personas that give an accurate profile of Johnson Controls's customers.
• Develop and maintain wireframes and specifications (both lo-fi and hi-fi).
• Develop and test prototypes.
• Support Software Engineers to ensure that implementation meets the design requirements.
• Help to elevate a user-centered and collaborative culture in the company.

Qualifications

• You should be currently enrolled in a full-time undergraduate degree program in Interaction Design (IXD), or a related field.
• You should have evidence of good grades to date.
• You will have proven ability to apply user research and analysis to a final product.
• You will have a portfolio that shows work you are proud of.

Essential Criteria

• Strong analytical, problem-solving, and organizational skills.
• Ability to communicate complex ideas succinctly.
• Experience in creating design assets in Figma, Sketch, or Adobe XD.
• Experience in using flow and visualisation tools to quickly map user flows and process ahead of creating final designs.
• Eligibility to work in the UK full time.