Ward Clerk/Receptionist

Overview

To support outpatient, inpatient, day case and emergency activity by the timely preparation of the provision of a patient/customer focused reception service.

Responsibilities include:

• Accurately updating and addressing health records on patient admin systems for all wards and departments.
• Supporting the administrative process of accessing outpatient referrals and liaising with service users to organize appointments in line with the Patient Access Policy and associated standard operating procedures.
• Communicating with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
• Understanding potential barriers to communication, such as language difficulties and disabilities, and modifying communication styles appropriately.
• Communicating effectively with all staff and external agencies, maintaining a professional manner at all times.
• Working harmoniously with other team members in the Directorate, displaying a 'one team' ethic.
• Escalating service issues or concerns raised by service users to senior staff.

MFT is one of the largest NHS Trusts in England, with a turnover of £2.8bn, creating an exceptional integrated health and social care system for over a million patients annually. Manchester University NHS Foundation Trust's 28,000 workforce is encouraged to pursue ambitious goals, benefiting from extraordinary opportunities. Manchester University NHS Foundation Trust’ve also created a digitally enabled organization to improve clinical quality, patient and staff experience, and operational effectiveness through the introduction of Manchester University NHS Foundation Trust's Electronic Patient Record system.

Manchester University NHS Foundation Trust is committed to fostering a culture of inclusion and belonging, providing equal opportunities for career development that are fair, open, and transparent.

Diversity Matters: MFT promotes equality of opportunity and values diversity, encouraging all individuals to apply, regardless of their background.