Welcome & Service Assistant

Overview

As the public face of Scotney Castle, you'll provide a warm, friendly welcome, giving information about the property, answering questions, and ensuring everyone has an enjoyable visit.

Summary

In this role, you will play a crucial part in delivering a great all-round customer service experience. You will be on hand to answer queries and listen to what National Trust's visitors need, sharing the right information to make sure they have the best day possible.

Salary and Contract

Salary: £11.64 per hour

Contract: 10-month fixed-term contract. This role is based on annualised hours, where the number of hours you work each month may vary, but your salary will be paid in equal instalments.

Working Pattern

The working pattern will be 3 days a week, with regular weekend and bank holiday shifts. This contract is due to end when the previous employee returns from maternity leave, and it is unlikely to last more than 10 months.

What You’ll Be Doing

Your day-to-day responsibilities will include:

• Delivering exceptional customer service.
• Answering visitor queries and ensuring their needs are met.
• Participating in various aspects of the visitor experience, including property events and social media promotion.

You will be part of a dedicated team, reporting to the Welcome Manager, working alongside 12 other staff members at Scotney Castle.

Who National Trust're Looking For

National Trust'd love to hear from you if you are:

• Customer-focused with an understanding of great service.
• A team player, yet capable of working on your own initiative.
• Well-organised and adaptable.
• Willing to learn new skills.
• Possessing a positive attitude.

The Package

The National Trust is committed to creating an inclusive culture where everyone feels they belong. National Trust value diversity and welcome difference. Here are some of the benefits National Trust offer:

• Substantial pension scheme of up to 10% basic salary.
• Free entry to National Trust places for you, a guest, and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme.
• Perks at work discounts including gym memberships and shopping discount codes.
• Holiday allowance of up to 32 days, plus a holiday purchase scheme.
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.

About the Company

The National Trust has a motto of ‘For everyone, for ever’ at its heart. National Trust strive to reflect the diversity of the communities National Trust serve and promote an inclusive environment for all employees.